Computer won't recognize USB port when trying to install a printer?

We have an older Gateway computer that has not been used for a while. The computer isn't hooked up to the internet so we can't download anything onto it. We are using the computer to type up papers (needed it for a secretary to use). We bought a new printer (HP or Cannon D1400?) and we put in the disc that came with it before plugging it in the comp to make sure it gets installed correctly. During the installation it stops and says it cannot find any USB ports. There are 2 on the back of the computer which we used the day before with a mouse (at first it didn't work till we rebooted). We plugged the printer in and rebooted. The computer didn't recognize any new devices and had the same problem with the installation. We tried the wizard and didn't find the printer model for it. We were wanting to know if using the repair on the XP disc would fix the problem or what else we could do to solve this?

Computer won't recognize USB port when trying to install a printer?virus protection

There may not be a problem with either. Nowadays, all usb using products run on USB 2.0 and some are not compatible with older versions of USB.

you should try contacting either gateway or cannon for more info and help.

goodluck!

Computer won't recognize USB port when trying to install a printer?agv

How about not to use USB cable , use the other cable LPT1
I would suggest contacting Gateway, then if they cant help, then go ahead and try the repair. Cant hurt! Just make sure you repair and not accidentally do a clean install.